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• Mortgages and secured loans

  Information about mortgages and secured loans, including Islamic mortgages. Also covers credit brokers and the charges made for their services

• Student loans

  Information about student loans and Career Development Loan, who can apply, how to apply and sources of further information

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules

• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• No money to pay creditors

  No money to pay creditors No money to pay non-priority creditors - letter No money to pay non-priority creditors - joint letter

• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Make an offer to creditors

  Make an offer to creditors Make an offer to non-priority creditors - letter Make an offer to non-priority creditors - joint letter