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• Something's gone wrong with a purchase

  Information for if something's gone wrong with a purchase. Get help if you're a consumer who's had an issue with a purchase you've made and need advice

• Template letters to non-priority creditors

  Overview and content list for template letters to creditors. Use our list of template letters to find the one that's most appropriate for your needs

• Making agreements about your children when you separate

  Find out about making child arrangements, help if your arrangements aren't working and what to do if your ex-partner is taking your children without consent

• Moving to another council or housing association home

  Moving to another council or housing association home Moving to another council home or housing association home

• Pension Credit

  Find out if you can get Pension Credit and how much you could get. If your Pension Credit has stopped or you have an overpayment, find out how to challenge the decision

• Applying for council housing or a housing association home

  Applying for council housing or a housing association home Getting on the waiting list for a council home Challenge the council’s decision about your housing application If you’re offered

• What rights are protected under the Human Rights Act?

  Overview and content list for rights are protected under the Human Rights Act

• Getting your homeless application decision

  Getting your homeless application decision Getting your housing plan from the council If you're offered housing because you're homeless If you're not offered housing after a homeless application