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• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• Getting a refund on an event ticket

  Find out when you what you can get when you ask for a refund on a ticket, if you can resell it and what to do if you don't get a refund

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• Complain about a debt management company

  Find out how to complain about a debt management company, if you're not happy with their service

• No money to pay creditors - letter

  Letter for when you have no money available to offer to your non-priority creditors

• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action

• Credit sale

  Information about what credit sale is, how it works and interest-free deals

• Using your Blue Badge

  Where you can use a blue badge and how to display it properly to avoid getting a parking ticket