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• If there's a child protection plan for your child

  Explains what a child protection plan is, why it might be put in place to protect a child, what it covers, reviews and when it may end

• Offsetting rent arrears because repairs haven't been done

  How rent arrears for social housing tenants can be offset against the damages for not making repairs if your landlord is taking possession proceedings against you because of rent arrears

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Challenge the council’s decision about your housing application

  Check what to do if you disagree with the council's decision. Check how to ask for a review - this depends on why you’re challenging the decision

• Check if your immigration status lets you get benefits and help with housing

  Check if you’re allowed to claim public funds. Check what counts as public funds, and what else you might be able to claim

• Decide if prepayment is right for you

  Understand the advantages and disadvantages of a prepayment meter, and decide whether you want one

• What happens at the end of a debt relief order

  How to check the date your debt relief order ends and get evidence from the Insolvency Service to prove it has ended

• Credit rating - impact of debt management plan

  Explains how having a debt management plan may affect your credit rating

• Debt and money

  Get advice on dealing with debt, bailiffs, bankruptcy, pensions, tax and more

• Ecotricity customer service

  Customer service contact details and scores for Ecotricity. Find out how well Ecotricity customer service performs and how to contact them