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• Problems with insurance policies

  Overview and content list for problems with insurance policies. Read our advice to help if you're having problems with your insurance policy

• Child Benefit

  Find out if you're eligible for Child Benefit. Check how changes in your circumstances will affect your claim and what to do if you want to appeal a decision

• Staying in your council home when someone dies

  Staying in your council home when someone dies Staying in your council home when someone dies

• Problems with your energy supplier or supply

  Get help with issues relating to your energy supply, such as information about power cuts, if your supplier has gone bust and claiming compensation

• Challenging a decision by the DWP or HMRC

  Information about challenging a decision by the DWP or HMRC. Find out more about asking for mandatory reconsideration and appealing against a benefit decision

• Something's gone wrong with a purchase

  Information for if something's gone wrong with a purchase. Get help if you're a consumer who's had an issue with a purchase you've made and need advice

• Bailiffs

  Find out how to deal with bailiffs and complain if you’ve been mistreated

• Renting from the council or a housing association

  Renting from the council or a housing association If you’re being evicted by the council or housing association If you've got an eviction notice Stop your eviction from going to court Challenging