Search

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Discrimination

  Check if you've experienced discrimination under the Equality Act 2010 and what you can do about

• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• Challenging a Pension Credit decision - mandatory reconsideration

  How to challenge a Pension Credit decision and apply for mandatory reconsideration

• Accidents and illness when travelling independently

  What you should do if you’re an independent traveller and you fall ill or have an accident while you’re on holiday abroad

• Complaining about your neighbour

  Check how to deal with neighbours who make you feel uncomfortable - for example if they’re noisy or have a dog that barks a lot

• Claim using a warranty or guarantee

  How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print

• Making child arrangements

  How to agree where your children live, who they live with and how often you'll see them after you've split up. This is also called making 'child arrangements

• Change of circumstances while you're getting Attendance Allowance

  You need to tell the Department for Work and Pensions (DWP) as soon as possible if your condition changes - this can affect your Attendance Allowance