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• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct

• How to get a debt management plan

  Things to think about before you set up a debt management plan. Read about the steps you should follow to get a debt management plan

• What to do if you've been sanctioned while on Universal Credit

  Check what you can do if you've been sanctioned on Universal Credit. Check how to challenge an unfair sanction and what you can do to avoid future issues

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders

• If your visa application is delayed

  How to find out what is happening to your visa, if it is delayed and you are waiting for a decision

• Check if you can get 'new style' JSA

  Check if you can claim 'new style' Jobseeker's Allowance (JSA) - and how much you'll get - while you look for a full-time job

• Cancelling a loan or credit agreement

  Find out if your credit agreement is covered by the Consumer Credit Act 1974 and your rights if you want to cancel

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland.