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• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer

• Claim using a warranty or guarantee

  How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print

• What to do if you've been trafficked

  Your rights and how to get help if you are a victim of human trafficking or modern day slavery

• Preparing to go to court as a witness

  How to get ready to go to court including information on what to wear, asking your employer for time off and what to do if you can't make the date

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• If the DWP says you've had an Income Support overpayment

  How to check if you’ve actually been overpaid by the DWP and how to challenge an Income Support overpayment

• If a problem with National Insurance is affecting your benefits

  What to do if you can’t find your National Insurance number or if you think your National Insurance record is wrong and it’s affecting the benefits you can claim

• Vehicle insurance if the accident wasn't your fault

  What to do if the accident wasn’t your fault and what you need to think about before your vehicle is repaired

• Changing to a water meter

  Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property

• Apply for SMI

  How to apply for support for mortgage interest (SMI) if you get benefits