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• Check if you should move to Universal Credit from other benefits

  Your benefit may stop if your situation has changed. Check if you should move to Universal Credit instead. Find out how to move and check if you'll be better off

• How to read your smart electricity meter

  Find out how to get a reading from your smart electricity meter or your meter's in-home display.

• Check what kinds of behaviour are child abuse

  What is meant by the term 'child abuse'. There is no clear legal definition of ‘child abuse’ but there are laws to protect children from harm. Find out more

• If you have nowhere to stay tonight

  Check how to get somewhere to stay if you have nowhere to stay tonight. Check how to get into a night shelter, hostel or refuge

• Making a claim on your insurance policy

  Deciding whether to make an insurance claim, how to make a claim and what to do if someone claims against you

• Switching energy supplier or tariff if you’re renting

  Find out if you can switch supplier and whether you need to ask your landlord

• What to do if your mobile phone is lost or stolen

  Find out what to do if your mobile phone is lost or stolen. You should report it to your network provider, and if it was stolen report it to the police

• Appealing a JSA decision at a tribunal

  How to appeal against a JSA decision by appealing to an independent tribunal. Check what your options are if your mandatory reconsideration has been refused

• Gathering evidence about housing discrimination

  Get the facts and evidence to help you take action about discrimination in housing

• Complaining about your letting agent

  Find out how to complain about your letting agent if you’re unhappy with their service and know when you can take court action