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• Complaining about your water company

  The complaints process for complaining about your water bill or supply, or the standard of service you have received from your water company in the first instance and what to do if you are not happy with what the water company has said

• How bailiffs should treat you if you're vulnerable

  Find out how bailiffs should treat you if you’re ‘vulnerable’ - including if you’re disabled, if you have a mental health problem or if you have young children

• Maternity pay - what you're entitled to

  Find out whether you're entitled to statutory maternity pay, contractual maternity pay or Maternity Allowance

• How the scores are worked out

  We compare energy suppliers' customer service by looking at data from a number of reliable sources. Find out more about how the scores are worked out

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Arguments for challenging a sanction

  Find out what makes a sanction unfair, how and when to challenge one, how to get more details about your sanction and where to get help challenging

• Challenging what the CMS says you should pay

  Find out how to ask the CMS for a review or a variation, for example if your circumstances have changed or you have special expenses

• Claim back your rent if your private landlord breaks the law

  Check if you can apply for a ‘rent repayment order’ against your landlord. You might be able to claim back up to 2 years’ worth of rent