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• Reporting a hate crime or hate incident to the police

  Check how to report a hate crime or hate incident to the police and what happens after you report. Find out how to report it online, by phone or in person

• If you’re struggling to pay your phone, internet or TV bill

  Check what help providers can give you if you can’t afford to pay your bill - like offering a payment plan or switching you to a social tariff contract

• Taking action about discrimination in health and care services

  Check how to complain about discrimination by health and care services - including taking them to court

• Going to your Universal Credit interview and getting a decision

  Find out what happens at your Jobcentre Universal Credit interview, including what to bring and what to do if you have any problems

• The council says you've had a Housing Benefit overpayment

  Check if you’ve actually been overpaid Housing Benefit and find out how to challenge a overpayment

• Letter to complain to an energy supplier

  Use this template letter to complain to your energy supplier - fill it in, download it and send it to your supplier

• Compare energy suppliers' customer service

  Don’t switch before you compare customer services. Large energy companies ranked by number of complaints, wait times and commitments. Check your supplier

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• If you're being evicted as a lodger

  Check how much notice your landlord has to give you to move out and what other rules they must follow

• Switching your business to a new energy supplier

  How to switch your business energy supplier and what to do if you have problems with an energy broker