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• Complain about an insolvency practitioner

  Find out the steps to complain about the insolvency practitioner dealing with your individual voluntary arrangement (IVA

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland.

• Pet gets ill or dies after buying

  If you recently bought a pet and it soon becomes ill or dies you may have a right to get a refund or replacement from the trader you bought it from

• Change of circumstances while you’re getting DLA

  You need to tell the DWP as soon as possible if your child’s condition changes - this can affect how much DLA you get

• If a problem with National Insurance is affecting your benefits

  What to do if you can’t find your National Insurance number or if you think your National Insurance record is wrong and it’s affecting the benefits you can claim

• How to report repairs

  Reporting housing repairs to the landlord and what to do if the landlord does not carry out the repairs

• Check if a change affects your Income Support

  Find out what changes of circumstances you have to report to make sure you get the right amount of Income Support

• Check if a change affects your JSA

  What to do if you have a change of circumstances while getting JSA. How to report changes to your work, income, family, health or immigration status

• Deciding if citizenship is right for you

  Check what rights you get from British citizenship and if it’s right for you

• Check if you're working more than the 48-hour limit

  Check if you're working more than the legal limit of 48 hours a week. Find out what you can do if your employer is asking you to work over the limit.