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• Holidays

  Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund

• Managing affairs for someone else

  Information on managing someone’s affairs including ordinary, lasting and enduring power of attorney, and mental capacity

• Starting a homeless application

  Find how to apply to the council for help if you’re homeless

• Hire purchase and conditional sale

  Information about how hire purchase and conditional sale agreements work, the right to end a hire purchase agreement and what happens if the buyer is unable to pay.

• Complaining about your landlord's failure to make repairs if you are a social housing tenant

  Complaining about your landlord's failure to make repairs to your social housing landlord, councillor or an Ombudsman and what to include in your complaint.

• If your employer says you owe them money

  When you leave a job, your employer can only ask you to pay back money if it’s for something you’ve specifically agreed to in writing. Find out more

• Payday loans

  Overview and content list for payday loans. Read our advice about payday loans, including reasons to complain about your lender and making a complaint.

• Grievance meetings

  Overview and content list for grievance meetings. Find out more about dealing with grievances at work, complaining about a problem and how to write a letter.