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Getting a refund for a cancelled or delayed train
How to get a refund or compensation for a cancelled or delayed train. You need to keep your tickets to get a refund and should try to claim within 28 days
Maternity leave - your options when it ends
Decide whether or not to return to work, and know your rights over working part-time and paying back maternity pay
Working on bank holidays
Find out if you have to work on bank holidays, how it affects your annual leave and what to do if you have a problem.
If you think you've bought stolen goods
If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself
Getting a Universal Credit budgeting advance
Find out how to get a Universal Credit budgeting advance, a loan for emergency and one-off expenses. Who’s eligible, how much you'll get and how to apply
Cancelling your debt management plan
Reasons why you might want to cancel your debt management plan and things to consider before doing so, including how you will deal with your debts instead and whether you will get a refund of fees
Joint debts and belongings if your partner is bankrupt
Explains what happens to any joint debts taken out with your partner, if they go bankrupt
Banking – security and fraud
Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details