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• Being laid off or put on short-time working

  Know your rights to pay, the importance of your contract, and when you can claim redundancy instead of lay off or short-time working

• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• Medical evidence

  Find out how to get and submit medical evidence with your ESA50 form. This helps give the DWP an idea of how your condition affects your ability to work

• How the scores are worked out

  We compare energy suppliers' customer service by looking at data from a number of reliable sources. Find out more about how the scores are worked out

• What is Attendance Allowance

  You can claim Attendance Allowance benefit if you've reached State Pension age and you have a disability or illness that makes it hard for you to look after yourself

• What to do if your mobile phone is lost or stolen

  Find out what to do if your mobile phone is lost or stolen. You should report it to your network provider, and if it was stolen report it to the police

• If you've been refused a Blue Badge

  If you’ve been refused a Blue Badge, you can ask for the decision to be reviewed by the council. Find out how to appeal your application

• Check if the Benefit Cap will affect your Housing Benefit

  Check how much the benefit cap is and whether it will affect your housing benefit. The cap is a limit to the total amount of money you can get

• If you're not offered housing after a homeless application

  Check how you can find somewhere to live and stay tonight, for example a night shelter or hostel. Check your options for finding long-term accommodation

• If you haven’t received an accurate energy bill in a while

  What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill