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• If your new style JSA has stopped or been reduced

  What to do if your JSA has stopped or been reduced because of a sanction. Check what help you could get while your JSA has stopped

• Getting evidence to support your PIP claim

  How to keep a diary and get supporting evidence from health professionals to help your Personal Independence Payment (PIP) claim

• The council says you've had a Housing Benefit overpayment

  Check if you’ve been overpaid Housing Benefit and find out how to challenge an overpayment

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• If HMRC says you’ve had a tax credits overpayment

  How to check if HMRC are right about the tax credits overpayment and what to do next

• If you were misled or pressured into buying something you didn’t want

  You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service

• How an administration order is managed over time

  Explains how an administration order is managed, including how payments work, reviews and what happens when the order ends

• Plastic cards

  Introductory information about the various types of plastic cards available, covering credit cards, store cards and charge cards, and prepayment cards