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• Making a small claim

  Find out what to do before you start a small claim, how to start one and what it involves

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Reducing your regular outgoings

  Find out how to save on household, energy and water bills, your TV licence and travel costs

• Getting paid if your employer goes out of business or disappears

  Check if your employer has officially shut down. Find out how to apply for money you’re owed.

• Harassment by creditors

  How creditors are supposed to behave when they are trying to recover their money, what kind of behaviour is not acceptable and how to tell if you are being harassed.

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• Getting financial advice

  Information on choosing a qualified financial adviser, how much advice will cost, a checklist of things to think about before seeing an adviser and how to make a complaint

• Getting paid when you leave a job

  Check if your final pay when you leave a job is right and what steps to take if it isn't

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• Action your creditor can take

  Overview and content list for action your creditor can take. Find out what action your creditor can take, including what to do If you're being taken to court