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• Complaining about the Child Maintenance Service

  Find out what you can do if you want to make a complaint about the way the CMS has dealt with you

• Accidents and illness when travelling independently

  What you should do if you’re an independent traveller and you fall ill or have an accident while you’re on holiday abroad

• Check your rights if you're an occupier with basic protection

  Check your rights if your landlord tries to evict you or increase your rent. Check if your landlord has to do repairs and your options if you want to leave

• Check your personal alarm will work after the landline switch off

  Check how the switch to digital landlines might affect your telecare and other alarms. Check what to do to avoid problems when you switch

• Must public authorities always comply with the public sector equality duty?

  Find out when public authorities don't have to comply with the public sector equality duty, covering judicial and immigration functions and age exceptions

• If you can't pay your water bill

  What can happen when you owe your water company money and what you can do about it. Check what actions you can take

• How to claim Housing Benefit

  How to claim Housing Benefit, including if you can backdate your claim. How to claim a Discretionary Housing Payment too

• What to do if you've been sanctioned while on Universal Credit

  Check what you can do if you've been sanctioned on Universal Credit. Check how to challenge an unfair sanction and what you can do to avoid future issues