Search

• Holidays and transport

  Find out about holiday and travel cancellations and compensation. Get information on claiming compensation or getting a refund for cancelled or delayed travel

• Post and parcels

  Check how to claim compensation or complain about a problem with your post. You can also find out collection and delivery times and how to stop junk mail

• Types of insurance

  Overview and content list for types of insurance. Read advice about the different types of insurance, including building, travel and vehicle insurance

• Buying or repairing a car

  Information about buying or repairing a car. Get help if you have problems with a used car or repairing a car, if the car you bought is hire purchase and more

• Insurance claims

  Overview and content list for insurance claims. Read our advice about making a claim on your insurance and when an insurer approaches you to settle a claim

• Letter for repaying debt to your energy supplier

  Use this template letter to help you write to your supplier and ask to pay your debt back in small payments

• Cancelling an insurance policy

  Your right to cancel an insurance policy you have just bought or if your circumstances have changed

• Problems with insurance policies

  Overview and content list for problems with insurance policies. Read our advice to help if you're having problems with your insurance policy

• Travelling in Europe

  Find out what you need to be aware of when travelling to Europe, including making sure your passport meets the requirements for travel

• Get help paying for energy efficiency home improvements

  Check if you’re eligible for funding or grants to make your home more energy efficient. Get help with the cost of insulation, boilers or improving your heating