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• Going to court as a witness

  Get advice on giving evidence in court as a witness or a victim including where to get help and support

• Letter to 'make time of the essence': goods

  Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter

• Letter to ask to be placed on list of unsecured creditors

  Use this letter if a trader has gone into administration or liquidation and you are owed money or want a refund

• Letter to cancel a credit agreement before it starts

  Use this letter to let a creditor know that you want to withdraw from a credit agreement before it is executed

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• Report human trafficking

  How to identify and report human trafficking if someone you know is a victim of trafficking

• Using your Blue Badge

  Where you can use a blue badge and how to display it properly to avoid getting a parking ticket