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• If you haven’t received an accurate energy bill in a while

  What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill

• Getting a refund on an event ticket

  Find out when you what you can get when you ask for a refund on a ticket, if you can resell it and what to do if you don't get a refund

• Reducing your regular outgoings

  Find out how to save on household, energy and water bills, your TV licence and travel costs

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• If there’s a problem with your heat network

  Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help

• British Gas customer service

  Customer service contact details and scores for British Gas. Find out how well British Gas customer service performs and how to contact them

• Ovo Energy customer service

  Customer service contact details and scores for Ovo Energy. Find out how well Ovo Energy customer service performs and how to contact them

• EDF Energy customer service

  Customer service contact details and scores for EDF Energy. Find out how well EDF Energy customer service performs and how to contact them