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• Student housing - standards in halls

  Explains the codes of standards that universities must follow, when providing halls of residence for students. Covers repairs and maintenance, fire, electrical and gas safety, security, managing tenancy/licence agreements and how to make a complaint

• Dealing with income tax arrears

  What happens if you miss the income tax deadline, including what the penalties are for not paying tax on time, and how to negotiate a time to pay agreement with HMRC

• Proving your right to work in the UK

  Find out what you need to show your employer to prove your right to work in the UK. Check what to do if you’ve been dismissed or lost a job offer after your employer checked your right to work

• Support for mortgage interest (SMI)

  Find out if you can get SMI, how to apply and how other changes in your life will affect your SMI payments

• Problems with insurance policies

  Overview and content list for problems with insurance policies. Read our advice to help if you're having problems with your insurance policy

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer

• Disability discrimination in schools

  Explains the duty of schools to make reasonable adjustments to allow disabled pupils to access and fully participate in education

• Interruptions to your water supply

  Your rights when your water supply is interrupted for repairs or because of an emergency such as burst main pipe and what you can do when things go wrong