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  • Payday loans

    How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans

  • Discrimination because of sexual orientation

    Taking action about discrimination on the grounds of sexual orientation, explaining when it is unlawful or not unlawful and organisations which can help

  • Q4 - picking up and moving things

    Help to fill in Q4: picking up and moving things for your ESA application. Find out what this means and how to correctly complete the question

  • Q9 - controlling your bowels and bladder and using a collective device

    Help to fill in Q9: controlling your bowels and bladder and using a collective device. Find out what this means and how to correctly complete the question

  • Q10 - staying conscious when awake

    Help to fill in Q10: staying conscious when awake for your ESA application. Find out what this means and how to correctly complete the question

  • Making sure your flat is fire safe

    Find out how to make sure your home is fire safe, and who is responsible for fire safety

  • Backdated water bills

    What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

  • Changing to a water meter

    Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property