Search

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed

• Ask the council to check if your rented home needs repairs

  If you’ve reported repairs to your landlord and they haven’t done anything, find out if the council can help you get the work done.

• How to apply for an IVA

  Find out how to apply for an individual voluntary arrangement (IVA). Before you start, make sure an IVA is the right debt solution for you

• Writing a witness statement for an employment tribunal

  Find out how to set out your case in your witness statement so a tribunal will understand what you're claiming and why

• Check what you can get from an employment tribunal

  Find out what you can get from an employment tribunal if you win. Before you make a claim, it's worth calculating how much compensation you're likely to get

• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem

• If your local council discriminates against you

  Check what you can do if you’ve been discriminated against by a public authority - including if you need to take your local council to court

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules