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• Making a claim on your travel insurance

  What you need to do if you have to make a claim on your travel insurance policy

• Accidents and illness when travelling independently

  What you should do if you’re an independent traveller and you fall ill or have an accident while you’re on holiday abroad

• Move your gas or electricity meter

  What to do if you need your gas or electricity meter moving. Find out when you can move your meter, who can do it and what it could cost

• If your post has been damaged, lost or delayed by Royal Mail

  Check what you can do if you sent post or expected to receive it. Check if you can get compensation

• You're involved in a road accident abroad

  What you should do if you’re involved in a road accident while travelling abroad

• Decide if prepayment is right for you

  Understand the advantages and disadvantages of a prepayment meter, and decide whether you want one

• Vehicle insurance if the accident wasn't your fault

  What to do if the accident wasn’t your fault and what you need to think about before your vehicle is repaired

• Check if your smart meter should work in smart mode

  Check if your smart meter should work in smart mode This tool can tell you what type of smart meter you have in your home and if it should work in smart mode. It can’t tell you if it’s currently

• When you don’t need vehicle insurance

  There are some situations where you don't need to have motor insurance. Read this page for information on circumstances where motor insurance isn't required

• Taking your PPI complaint further

  What to do if you can’t complain to your PPI company or you’re not happy with their decision