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• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Get airline compensation for lost or delayed luggage

  What to do if an airline loses your luggage, or it’s delayed - claiming on your travel insurance and getting compensation from the airline

• Harassment by creditors

  How creditors are supposed to behave when they are trying to recover their money, what kind of behaviour is not acceptable and how to tell if you are being harassed

• Stop getting nuisance calls and texts

  Action to take to stop getting nuisance calls and text messages. There are some actions you can take to stop getting nuisance calls that you don’t want

• Do you need to pay for a debt management plan?

  Advantages and disadvantages of choosing a fee-charging debt management plan provider over on that offers a free service

• If your post or parcel has been lost, damaged or delayed

  Check if you can get compensation and how to make a complaint. Find out what to do if an important document was lost in the post or if your parcel was stolen

• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct

• Discrimination because of religion or belief

  Taking action about discrimination on the grounds of religion or belief, explaining when it is unlawful or not unlawful and organisations which can help