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• Public sector equality duty - taking legal action

  Things to think about when taking legal action against a public authority for failing to meet the public sector equality duty, covering judicial review, time limits and remedies

• Before you get work done on your home

  Check how to comply with permissions and regulations, avoid building disputes and problems with home improvements, renovations and repairs.

• Letter to warn trader about court action for faulty goods

  Use this letter template to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods

• If someone's harassed you in housing

  Find out if you can take action about harassment from someone involved in your housing

• Coronavirus - if you need to be off work to care for someone

  What to do if you have to be off work caring for someone whose care has stopped because of coronavirus (COVID-19). This might be because their school is closed or a carer can't come

• If you’re not happy with Royal Mail’s decision about compensation

  Check how to challenge Royal Mail’s decision about compensation for damaged, lost or delayed post

• Complain about an insolvency practitioner

  Find out the steps to complain about the insolvency practitioner dealing with your individual voluntary arrangement (IVA

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland

• Consumer

  Get advice on your consumer rights, including complaints and trading standards

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further