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• Check what rights squatters have

  Check if you can be arrested for squatting. Check what you can do if you find squatters in your home or your neighbour’s home

• Check your parental rights at work

  Find out about your rights at work as a new or expecting parent. Check your rights to leave, pay, and time off for appointments.

• Check your rights if you’re a subtenant

  Check your rights if your landlord wants to evict you or if their tenancy ends. Check what repairs your landlord is responsible for.

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Claim compensation if an item or product causes damage

  How to claim compensation if something you’ve bought or a service you’ve paid for causes you a problem and the trader is at fault

• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel an online, phone or mail-order sale during the 14 day 'cooling off' period

• Deciding whether to make a small claim

  Find out what you should consider before starting a small claim and when you can make one

• Contact the consumer service for energy problems

  Contact Citizens Advice consumer service for energy problems. By phone, online chat or online form we can help you with your worries about energy bills or energy supply.

• Problem with building work, decorating or home improvements

  What to do if you're not happy with building or home improvement work, what your rights are, what to say to the trader, how to take further action, where to get more help.

• Check your rights if you're an excluded occupier

  Check your rights if your landlord tries to evict you or increase your rent. Check if your landlord has to do repairs and your options if you want to leave.