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• Complaining about your letting agent

  Find out how to complain about your letting agent if you’re unhappy with their service and know when you can take court action

• Complaining about bailiffs

  Find out how to complain about bailiffs if you’ve been treated badly - and know what you can do if you’ve already complained

• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process

• Making a will

  Information about making a will and how to change or end a will. How to protect your will against being challenged

• Get help paying for energy efficiency home improvements

  Check if you’re eligible for funding or grants to make your home more energy efficient. Get help with the cost of insulation, boilers or improving your heating

• Understanding your tenancy agreement

  Check what terms can be in your tenancy agreement. Check documents your landlord needs to give you and what counts as an unfair agreement

• The costs and charges of credit cards

  Information about interest and other charges, which may be incurred when using your credit card, including charges when buying things abroad, or for missed payments

• Cancelling building or decorating work

  When you can cancel building or decorating work, how to cancel, when you're entitled to your money back, how to negotiate with the trader or company