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• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller

• Switching from pre-settled to settled status

  How to switch from pre-settled to settled status - including how to know if you're eligible

• If you were misled or pressured into buying something you didn’t want

  You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service

• Your right to respect for private and family life

  Explains how the right to respect for your family and private life is protected by article 8 of the Human Rights Act 1998 and when a public authority may be breach the article

• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller

• Gathering evidence about discrimination at work

  Get the facts and evidence to help you take action about discrimination at work

• If your employer says you've resigned

  Find out what you can do if your employer says you've resigned but you want to keep your job. You can also check your options if your employer won't give you your job back.

• Complaining about housing discrimination

  Complain about discrimination you've faced from a landlord, letting agent or someone else who’s involved in your housing