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• Personal loans

  Information about secured and unsecured personal loans, how they work and how to compare different loan products.

• Check the terms of your employment contract

  Check if you’ve got a written statement from your employer and what other documents to look

• Q16 - coping with social situations

  Help to fill in Q16: coping with social situations for your ESA application. Find out what this means and how to correctly complete the question

• Challenging a PIP decision - mandatory reconsideration

  How to challenge a Personal Independence Payment (PIP) decision with DWP and applying for mandatory reconsideration

• Challenging a Universal Credit decision - mandatory reconsideration

  If you disagree with the decision about your Universal Credit claim, you can ask for ‘mandatory reconsideration’. Find out how to challenge the decision.

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• How much pension you'll need

  Advice on planning for financial commitments in retirement and saving for a pension