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• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process.

• Taking action over credit brokers

  Explains how to get your money back from a credit broker, if they have taken payment from you without your permission

• Check the terms of your employment contract

  Check if you’ve got a written statement from your employer and what other documents to look

• Personal loans

  Information about secured and unsecured personal loans, how they work and how to compare different loan products.

• Other information

  Read about giving other information which does not fit anywhere else on the ESA form. You can use extra sheets of paper if there’s not enough space in the box.

• Letter to 'make time of the essence': services

  Use this letter to give a trader a final deadline when they're taking too long to start or finish a job

• Adding a debt to your administration order

  Explains how a debt can be added to an administration order, which was accidentally missed off the original application

• If you want to sell your home and rent it back

  Check the risks of using sale and rent back schemes and the rules firms must follow