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• Make an informal discrimination complaint

  Decide the best way to make an informal discrimination complaint. Check what to say in your complaint to help you resolve the issue quickly

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Complain about an insolvency practitioner

  Find out the steps to complain about the insolvency practitioner dealing with your individual voluntary arrangement (IVA

• Paying back an Income Support overpayment

  Find out the different ways you can pay back an Income Support overpayment, including in instalments

• If your child is taken into care by your local council

  Where your child will live, how their needs will be met and what contact you can have with them while they’re in care

• Claiming compensation for a personal injury

  How you can take legal action if you want to claim compensation for a personal injury

• Staying in your council home when someone dies

  Staying in your council home when someone dies Staying in your council home when someone dies

• If there are pests or vermin in your rented home

  Check if your landlord is responsible for dealing with infestations. Check if the council can help with mice and rat problems