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• Changing to a water meter

  Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property

• If you disagree with your neighbour about a wall or fence

  Check what to do if you’re arguing about boundaries. Check what happens if you can’t agree about a wall or fence that’s causing problems

• Student housing - your behaviour in halls

  Explains how students can be sanctioned if they misbehave or have rent arrears when living in university halls of residence. Sanctions can include withholding qualifications, preventing students progressing in their course and eviction

• Dealing with the official receiver after bankruptcy

  Explains what to expect when dealing with the official receiver after a bankruptcy order has been made

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer

• Creditors still chasing you after you go bankrupt

  Explains the situations when some creditors may still be able to contact you, after you go bankrupt

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details