Search

• If you think you’ve been charged too much for your energy

  Do you think you've been overcharged for gas or electricity? Reasons why your energy bill amount might be higher than normal and what you can do about

• Updating and proving your pre-settled or settled status

  Find out how to view your status, keep it up to date and use it to prove your right to get benefits

• Preparing to rent from a private landlord

  Find out how to decide whether to rent from a landlord or letting agent, how to search for a property and what questions you should ask before you rent a home

• Check if your landlord can increase your rent

  Find out how to deal with a rent increase, find out how to negotiate to get a lower rent and check how you can challenge your rent increase

• How a creditor can get information about your finances

  Information on what an order to obtain information is and what happens if a creditor obtains one to force you to reveal your financial situation

• If you want your lodger to move out

  Landlords of lodgers have responsibilities. Check what you should be doing when you have a problem or are looking to end your agreement

• Disputing paying back a working or child tax credits overpayment

  What to do if your tax credits are overpaid and you disagree about paying the money back

• Asking the council to review their decision to evict you

  Ask the council to review their decision to evict you if you’re an introductory or demoted council tenant. Find out how to make your case to keep your home