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• Check if your energy meter isn't working properly

  How to check if the meter's faulty, getting your supplier to test the meter, how the meter is tested, what the supplier should do if your meter is faulty

• Make an informal discrimination complaint

  Decide the best way to make an informal discrimination complaint. Check what to say in your complaint to help you resolve the issue quickly.

• Guidelines for using the letter templates

  Guide on using sample letters to creditors. We've created a set of letter templates which you can use to write to your non-priority creditors

• Housing

  Get advice on renting, council tax, homelessness and problems where you live

• Making a claim on your insurance policy

  Deciding whether to make an insurance claim, how to make a claim and what to do if someone claims against you

• Getting your ESA decision after an assessment

  Getting your ESA decision after an assessment from the DWP. Find out more about what happens after your work capability assessment

• Subletting without your landlord’s permission

  Check what might happen if you sublet your home unlawfully, including eviction. Check the extra risks if you have a council or housing association home

• Dealing with discrimination at work

  Check if you're being discriminated against in the workplace and find out how to take action

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• If you think you've bought stolen goods

  If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself