Search

• Dealing with the official receiver after bankruptcy

  Explains what to expect when dealing with the official receiver after a bankruptcy order has been made

• Changing to a water meter

  Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property

• Apply for SMI

  How to apply for support for mortgage interest (SMI) if you get benefits

• If you used to get tax credits

  Check what you can do now tax credits have ended. For example, claiming other benefits, challenging a decision and making sure your final payment is correct

• Claiming compensation if you were moved to prepayment without permission

  Check if you're owed compensation if your energy supplier moved you to prepayment without your permission between 1 January 2022 and 31 January 2023

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• What you can do with your pension pot

  What options you have for accessing the money in you personal or workplace pension pot

• Check how Universal Credit is changing in 2026

  The amount of Universal Credit you can get will change in April 2026. Check what is changing because of the Universal Credit Bill and other benefit changes

• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details