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• Changing to a water meter

  Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property

• What is an administration order

  Explains what an administration order is, how to apply, how repayments work, whether part of your debt can be written off and what happens afterwards.

• Check if you can sublet your home

  Check if you're allowed to sublet your home and how it might affect your income and benefits

• Apply for SMI

  How to apply for support for mortgage interest (SMI) if you get benefits

• Claiming compensation if you were forced to have a prepayment meter

  Find out if you can claim compensation if your energy supplier forced you onto a prepayment meter between 1 January 2022 and 31 January 2023

• What your landlord can charge you for energy

  How much your landlord can charge you for energy, how to check they're charging the right amount, what to do if they charge you too much

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps