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• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Letter to complain about faulty goods bought on hire purchase

  Letter to the credit provider about a problem with goods bought on hire purchase

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Letter to 'make time of the essence': services

  Use this letter to give a trader a final deadline when they're taking too long to start or finish a job

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• Complain about a debt management company

  Find out how to complain about a debt management company, if you're not happy with their service

• Making a claim on your insurance policy

  Deciding whether to make an insurance claim, how to make a claim and what to do if someone claims against you