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• Check your rights if you're an occupier with basic protection

  Check your rights if your landlord tries to evict you or increase your rent. Check if your landlord has to do repairs and your options if you want to leave

• Letter to get a loan fee refunded when the loan hasn't been received

  Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods

• The council says you've had a Housing Benefit overpayment

  Check if you’ve actually been overpaid Housing Benefit and find out how to challenge a overpayment

• Checklist for deciding if an administration order is right for you

  Checklist to help you decide whether an administration order is the best solution for dealing with your debt problems

• Step 2: Check the situation where you were discriminated against

  To check if you’ve been discriminated against, you can check if the situation where it happened is covered by the Equality Act 2010

• Complain about a local council's involvement with your family

  Find out how to complain about your local council if they've been involved with your family

• Q9 - controlling your bowels and bladder and using a collective device

  Help to fill in Q9: controlling your bowels and bladder and using a collective device. Find out what this means and how to correctly complete the question

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Ending a hire purchase or a conditional sale agreement - letter

  Letter to end a hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more