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• Prepare for an asylum interview

  Get help preparing for an asylum interview (or ‘substantive interview’) when you apply for refugee status - it’s a chance for you to put your case across to someone from the Home Office

• Q4 - picking up and moving things

  Help to fill in Q4: picking up and moving things for your ESA application. Find out what this means and how to correctly complete the question

• Q9 - controlling your bowels and bladder and using a collective device

  Help to fill in Q9: controlling your bowels and bladder and using a collective device. Find out what this means and how to correctly complete the question

• Q10 - staying conscious when awake

  Help to fill in Q10: staying conscious when awake for your ESA application. Find out what this means and how to correctly complete the question

• Making sure your flat is fire safe

  Find out how to make sure your home is fire safe, and who is responsible for fire safety

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

• Changing to a water meter

  Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property

• Q12 - awareness of hazards or danger

  Help to fill in Q12: awareness of hazards or danger for your ESA application. Find out what this means and how to correctly complete the question