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• Claiming compensation if you were moved to prepayment without permission

  Check if you're owed compensation if your energy supplier moved you to prepayment without your permission between 1 January 2022 and 31 January 2023

• Preparing to challenge your eviction if you've been discriminated against

  Find out how to stop your eviction if your landlord has discriminated against you

• Use our British Sign Language service to help you apply for Universal Credit

  You can use our British Sign Language (BSL) video service if you need help or advice with applying for Universal Credit and the early stages of your claim

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• Complaining about your landlord's failure to make repairs if you are a social housing tenant

  Complaining about your landlord's failure to make repairs to your social housing landlord, councillor or an Ombudsman and what to include in your complaint

• Scams

  Overview and content list for scams. Get help checking if you've been scammed, what to do if you've been scammed and how you can report

• Pay

  Overview and content list for work pay. Read our advice about getting paid from your employer and what to do if there any issues with your payments.

• Post

  Consumer help for issues with post. Information about stopping junk mail, collection or delivery times, damaged post and dealing with issues with Royal Mail

• Water

  Information about consumer issues relating to water. Get help paying for your water bill, interruptions to your supply and how you can complain

• Sick pay

  Overview and content list for sick pay. Check if you can get sick pay, how you can get payment and if your employer refuses to pay you while you're sick