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• Switching if you owe your energy supplier money

  Check if you can switch energy suppliers if you owe your current gas or electricity supplier money and what you can do if your supplier won't let you switch

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland

• Dealing with your business energy bills

  Get advice about what to do if your small business is in debt to your energy supplier or you're having problems affording your bills

• Check if your previous energy supplier owes you money

  How to check if your previous energy supplier owes you money, how to claim owed money back, what to do if your supplier won't pay you what they owe you

• What to do if your mobile phone is lost or stolen

  Find out what to do if your mobile phone is lost or stolen. You should report it to your network provider, and if it was stolen report it to the police

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders

• If you haven’t received an accurate energy bill in a while

  What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill

• Who can accompany you to a disciplinary meeting

  What to do if you want someone to come with you to a disciplinary meeting, what they can do and what to do if your employer refuses to let you bring anyone with you

• Rape and sexual assault

  Information on rape and sexual assault, including definitions, sources of specialist help and further information

• Cancel something you bought on hire purchase

  Returning something you bought on hire purchase or conditional sale. How to cancel the agreement and what you’ll owe