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• Loans

  Overview and content list for loans. Read information about loans, including payday loans and information about credit brokers

• Taking action over credit brokers

  Explains how to get your money back from a credit broker, if they have taken payment from you without your permission

• Get help with gambling problems

  If you're worried about your gambling, there are things you can do to get support. Find charities and services that can help with gambling problems

• If your post or parcel has been lost, damaged or delayed

  Check if you can get compensation and how to make a complaint. Find out what to do if an important document was lost in the post or if your parcel was stolen

• Individual voluntary arrangements (IVAs)

  Find out if you're eligible for an IVA, how to make an application and get advice on solving any problems you have

• If there’s a problem with your heat network

  Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help.

• Car finance claims: what to do if you bought a car on finance

  If you bought a car, van or motorbike on finance, check if you can get compensation from your lender

• Taking action about discrimination in education

  Things to think about before taking action about discrimination in education, including deciding what you want to achieve, and who to complain to.