Search

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Public sector equality duty - taking action

  Things to think about before using the public sector equality duty to challenge a decision or policy which discriminates against you, or puts you at a disadvantage

• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process.

• Consumer service complaints procedure

  It’s important that you tell us if you're unhappy with the service you have received. Find out more about the consumer service complaints procedure.

• Dealing with discrimination at work

  Check if you're being discriminated against in the workplace and find out how to take action

• Check your rights if you're an excluded occupier

  Check your rights if your landlord tries to evict you or increase your rent. Check if your landlord has to do repairs and your options if you want to leave.

• Check your rights if you share accommodation

  Check who needs to pay rent and what happens when someone moves out. Check the difference between joint tenancies and sole tenancies

• Check your parental rights as an agency worker

  Find out if you can take time off or get paid when you're having or adopting a child

• Check your rights if you're made redundant

  Get advice on if you're being made redundant, if you're able to challenge the decision, taking voluntary redundancy and if you're laid off

• Contact the consumer service for energy problems

  Contact Citizens Advice consumer service for energy problems. By phone, online chat or online form we can help you with your worries about energy bills or energy supply.