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• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Claim using a warranty or guarantee

  How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print

• Staying in your council home when someone dies

  Staying in your council home when someone dies Staying in your council home when someone dies

• If there are pests or vermin in your rented home

  Check if your landlord is responsible for dealing with infestations. Check if the council can help with mice and rat problems

• Applying for family visas or indefinite leave

  Check how your family member can apply to live in the UK, extend their visa or get indefinite leave to remain

• Student housing - ending your agreement in halls

  Explains the rules about ending your tenancy or licence agreement when living in university halls of residence. Covers fixed term and periodic agreements, leaving before the agreement ends and getting your deposit back

• Taking action about discrimination in education

  Things to think about before taking action about discrimination in education, including deciding what you want to achieve, and who to complain

• Staying in the UK on a visa without your partner

  If you’re in the UK as a dependant on your partner’s visa, you’ll need to check your eligibility to stay in the UK and apply for a new visa if you can. If you’re not eligible to stay in the UK you might have to leave

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• Student housing - rights and responsibilities in halls

  Explains the rights and responsibilities of students living in university halls of residence. Covers standards of repairs and safety they can expect, reporting repairs, paying rent, harassment, notice and eviction