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What happens to your home when you separate
Whether you rent or own the property you live in, you need to decide what will happen to your home if you and your partner split up
Check if your family members can get pre-settled status or settled status
Find out if your family can come and live in the UK. Check if they need to get a family permit or pre-settled or settled status first
Check your rights if you're an excluded occupier
Check your rights if your landlord tries to evict you or increase your rent. Check if your landlord has to do repairs and your options if you want to leave
Report a scam
If you've been scammed, there are organisations you should report the scam to. Find out how to report a scam and what information to gather
If something you ordered hasn't arrived
Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller
Complaining about your water company
The complaints process for complaining about your water bill or supply, or the standard of service you have received from your water company in the first instance and what to do if you are not happy with what the water company has said
Telling delivery companies about your delivery or collection needs
Check how you can set your accessibility needs for parcels delivered to your home, locker, shop or collection point
Get a hardship payment if you've been sanctioned
If you've been sanctioned, you might be able to get some emergency money to help you cover household expenses. This is called a hardship payment.