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• If your post or parcel has been lost, damaged or delayed

  Check if you can get compensation and how to make a complaint. Find out what to do if an important document was lost in the post or if your parcel was stolen

• Get help with gambling problems

  If you're worried about your gambling, there are things you can do to get support. Find charities and services that can help with gambling problems

• Car finance claims: what to do if you bought a car on finance

  If you bought a car, van or motorbike on finance, check if you can get compensation from your lender

• Cancelling a package holiday

  Your rights if you want to cancel a holiday. If a holiday company has changed a holiday you booked or put the price up

• Paying towards your debts after you go bankrupt

  While you’re bankrupt, you might be asked to make payments towards your debts if you have money left over after you’ve paid for the things you need. Find out more

• Guidelines for using the letter templates

  Guide on using sample letters to creditors. We've created a set of letter templates which you can use to write to your non-priority creditors

• Preparing for a disciplinary or dismissal meeting

  Find out how to prepare for a disciplinary or dismissal meeting. There are a few things you should do beforehand to make sure you are well prepared

• Check what tips and service charges you're entitled to

  Employers must pass on all tips to their workers. Check what the Tipping Act means for you

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed

• Check if you can complain about mis-sold PPI

  Find out if you’ve had payment protection insurance (PPI) and if you can get your money back - it might have been added without telling you