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• Complaining to an ombudsman

  How to use an ombudsman to investigate a complaint about maladministration in public and private sector organisations

• Check your personal alarm will work after the landline switch off

  Check how the switch to digital landlines might affect your telecare and other alarms. Check what to do to avoid problems when you switch

• Paying a court fine

  What happens if you don’t pay a court fine in time, including how to ask for more time to pay, and what to do if you can’t afford to pay

• Check what you can get from an employment tribunal

  Find out what you can get from an employment tribunal if you win. Before you make a claim, it's worth calculating how much compensation you're likely to get

• Preparing a schedule of loss for an unfair dismissal claim

  Find out what to put in your schedule of loss and see an example of a schedule of loss for an unfair dismissal claim

• Creditor has sent a statutory demand - bankruptcy

  Explains the need to act quickly, if you receive a statutory demand from someone who is trying to make you bankrupt

• Income Support - how much you can get

  Find out how much Income Support you could get, including additional payments for housing costs

• Problems with selling your home - delayed completion and lease options contracts

  Information about 'exchange with delayed completion' and 'lease options' contracts, covering what they are, the risks involved and other options that may be available to people trying to sell their home.

• Claim using a warranty or guarantee

  How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print

• Public sector equality duty - taking action

  Things to think about before using the public sector equality duty to challenge a decision or policy which discriminates against you, or puts you at a disadvantage