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• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer

• Rape and sexual assault

  Information on rape and sexual assault, including definitions, sources of specialist help and further information

• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct

• How to get a debt management plan

  Things to think about before you set up a debt management plan. Read about the steps you should follow to get a debt management plan

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders

• Cancelling a loan or credit agreement

  Find out if your credit agreement is covered by the Consumer Credit Act 1974 and your rights if you want to cancel

• Get help with faulty solid wall insulation

  If you got faulty solid wall insulation from the Energy Company Obligation (ECO) or Great British Insulation Scheme (GBIS), check if you can get it fixed for free

• What happens at the end of a debt relief order

  How to check the date your debt relief order ends and get evidence from the Insolvency Service to prove it has ended