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• If your post or parcel has been lost, damaged or delayed

  Check if you can get compensation and how to make a complaint. Find out what to do if an important document was lost in the post or if your parcel was stolen

• Personal loans

  Information about secured and unsecured personal loans, how they work and how to compare different loan products

• What happens when a debt relief order is made?

  Explains what happens once a debt relief order has been made and your responsibility to report a change of circumstances, or information you forgot to include in the original application

• If there's a leak from a neighbouring flat

  When a landlord is responsible for repairing water damage caused by leaks or floods from a neighbouring property, repeated leaks, and what you can do about damaged belongings

• Writing off some of your debt if you apply for an administration order

  Tells you how to ask for a composition order, as part of an administration order, to get part of your debt written off

• Getting a refund for a cancelled or delayed train

  How to get a refund or compensation for a cancelled or delayed train. You need to keep your tickets to get a refund and should try to claim within 28 days

• Ways to end your marriage or civil partnership

  Find out how to end your marriage or civil partnership. Divorce or dissolution is the best, permanent way. But you might want a legal separation or annulment

• Getting a visitor visa for family and friends

  Getting a visa for a friend or family member to visit you in the UK for less than 6 months