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• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Illegal ticketing websites

  Checking that a ticketing website is genuine and what to do if you think you have bought a ticket from an illegal website

• If you're owed child maintenance

  Find out what you can do if you're not getting the child maintenance payments you're owed

• How lenders decide whether to give you credit

  Information on credit scoring, credit rating, credit reference agencies and how they decide whether or not to give you credit